Complaints
The Riverside Partnership aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.. Speak to whomever you feel most comfortable – your GP, our Practice Manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Hampshire PCT (address on the back). The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints.
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. If you would like to see your records, please write to the Practice Manager.
Patients with particular needs
Each of our surgeries is accessible to patients using a wheelchair. We also have parking spaces outside each of our practices which are reserved for patients displaying a disabled sticker.
We can arrange interpretation and translation services by phone for patients who do not speak English.